A fair, thorough CEO review process - without the stress.

We take care of the process so your Council/Board can focus on the conversation that matters.

Whether you're a local government or non-profit preparing for your annual CEO review, or a business looking for an independent hand in a senior performance process, getting it right matters. Not just for compliance, but for your CEO and your organisation.

At Incredible People, we have consultants who have supported boards, councils and organisations across Western Australia with CEO performance and remuneration reviews for over a decade.

We know the process, the legislation, the sensitivities, and what good looks like.

A CEO performance review is one of the most significant governance responsibilities a Council or Board takes on each year. When it's done well, it's constructive, fair, and sets a clear direction. When it's not, it can create tension, risk, and confusion.

An experienced, independent facilitator brings three things to the table:

Credibility. Everyone in the room knows the process is being managed fairly, without internal politics getting in the way.

Clarity. We help Councillors and participants understand what they're being asked to contribute, so the feedback you receive is meaningful.

Compliance. For local governments in WA, the process must meet the requirements of the Local Government Act 1995 (S5.38) and the Local Government (Administration) Regulations 1996. We know those requirements inside out.

Why bring in an independent consultant?

What we do

We've structured our services into two streams. You can use one, the other, or both together.

Stream 1: Facilitating the annual performance and remuneration review

This is the core review process — from planning and feedback collection through to the formal review meeting and final report to Council.

Depending on how much support your Council wants, you can choose:

  • A consultant-facilitated review, where we handle everything: agreeing on what's being measured, setting up and administering the feedback process, collating feedback, facilitating the formal review meeting, and preparing the Performance Review Report and summary report for the Council or Board. You focus on the conversation; we manage the rest.

  • The council-led review, consultant supported, where your Council or Board runs the process internally, and we give you the tools to do it well - the feedback mechanism, collated reports, a structured meeting checklist, and a Council report template. A good fit for well-functioning smaller organisations or those with strong governance confidence.

Stream 2: Developing the CEO's annual performance criteria

Strong performance criteria are the foundation of a useful review. This stream is available as a standalone service or alongside Stream 1.

You can choose from a light-touch sense-check of existing criteria, a template and guidance pack for Councillors to work through independently, or a fully facilitated workshop to build criteria from the ground up - particularly useful where priorities have shifted or expectations need to be reset.